Renting, Buying and Selling with BRAVEO
Renting and Buying on Braveo is a breeze with a practical online ordering and payment system. The system will generate quotes/estimates for Insurance and Shipping and also includes a secured payment system.
Order Process
Once an order is placed in the System, Braveo’s Fulfillment Team will process the order, confirm availability, countercheck Shipping & Insurance estimates and send an email to the Customer usually between 24-48 hours.
After all order details are confirmed, the Fulfillment Team will update any variations in the Shipping and Insurance quotes and the Customer can then proceed to “Checkout” and make payment.
Orders can be cancelled at any time prior to payment.
No Hire or Sales Orders are confirmed until payment is received.
Equipment Integrity
All equipment listed are a combination of Braveo’s In-House & Network Partner’s Inventory. Listing description and pictures shown are best used to convey the Condition and State of the equipment.
For better peace of mind, Hirers and Buyers are advised to request for more pictures & videos after the order is placed.
At an additional fee, Braveo will arrange for an inspection to be conducted by an independent technical specialist prior to shipment.
Limited Warranty
Pro Hire
There is no warranty policy for Pro Hire Equipment.
As a Standard Operating Procedure, equipment will be 100% tested and a video inspection made prior to ship out. Where feasible, spares will be included at no additional charges.
Pro Shop
Unless otherwise stated, all listed products for Sale on the Pro Shop Section come with a 48-hour warranty upon receipt of the equipment. Buyers are to report any issues within the warranty period so that the Braveo Fulfillment Team may address any issues and resolve them amicably. It is in everyone’s interest that all equipment is received in good order and in the condition as advertised on our site.
Cancellations, Returns, and Refunds
Orders may be cancelled any time prior to payment. However, any cancellations made after payment may result in fees and charges for services rendered in preparation for shipment.
Pro Hire Conditions:
a. In the event that the order is paid for and cancelled prior to shipment, a 50% Service Charge will be levied and the balance refunded to the Hirer. This is to offset any preparation charges and loss of income. Insurance and shipping charges will be 100% refunded.
b. In the event that the order is paid for and released from origin, no cancellation is allowed and no refund will be granted.
Pro Shop Conditions:
c. In the event that the order is paid for and cancelled by the Buyer prior to shipment, a 15% Service Charge will be levied and balance refunded to the Buyer. This is to offset any preparation charges. Insurance and shipping charges will be 100% refunded.
d. In the event that the order is paid for and cancelled by Braveo prior to shipment, a full refund will be given to the Buyer.
Insurance and shipping charges will be 100% refunded.
e. In the event that the Buyer decides to cancel at any time after shipment has been released from origin, the Buyer is to arrange the return shipment in the manner in which it was shipped to them – at the Buyer’s cost. A 30% Service Charge will be levied and the balance will be refunded to the Buyer. Insurance and Shipping charges will not be refunded.
Need help?
Contact us at cs-sales@braveo.net for questions related to refunds and returns.